Terms and Conditions

1. Acceptance

These Terms and Conditions (“Terms”) form a binding contract between you and Avellum Health Co LLC, a Florida limited liability company (“Avellum,” “we,” “us,” or “our”). They govern your access to, and use of, avellumhealth.com (the “Site”), the Site’s account portal, and any related services (together, the “Services”).

When you create an account, add a product to your cart, request a consult, or otherwise use the Services, you agree to these Terms and to our Privacy Policy and 503A Disclosure, which are incorporated by reference. If you don’t agree, please don’t use the Services.

2. Eligibility

By using the Services, you represent and warrant that:

• You are at least 18 years old and able to form a binding contract under applicable law. A specific therapy may carry a higher minimum age set by the prescribing clinician’s protocol.
• You are a resident of, and physically located in, a U.S. state where the dispensing pharmacy is licensed to ship what you selected and where state law permits it. Some states do not permit certain compounded therapies at all.
• Everything you tell us, and everything you tell the clinicians who evaluate you, is accurate, current, and complete, and you will keep it that way.
• Nothing in applicable law bars you from receiving the Services.

We can refuse the Services to anyone for any lawful reason and at any time. Whether a specific compounded preparation is available to you is determined by the dispensing pharmacy’s licensure, by the clinical protocols of the clinicians who evaluate you, and by applicable law. That can change without notice. In some states the medical intake cannot be completed on your own time and a live visit with a clinician is required before anything is prescribed.

3. What Avellum is, and what it is not

Avellum is not a pharmacy. We are not a healthcare provider. We do not practice medicine. We do not prescribe, diagnose, dispense, or deliver clinical care, and we do not charge you for medication. What we run is the commercial and technical side: the storefront, your account, the product catalog, the hand-off to the people who do the clinical work, and the sale of the blood panel described below.

• Clinical services are delivered by independent licensed clinicians (each, a “Provider”) working through our telehealth partner, which operates the medical intake, the telehealth encounter, prescribing, refills, payment for medication, and patient support under the Avellum name. Providers are not employees of Avellum. They exercise their own independent clinical judgment, and Avellum does not decide whether you are prescribed anything. Section 6 describes the screening questions the Site asks before a weight-management visit, and our checkout also applies the age and state limits described in Section 2 before an order reaches the partner. Neither is a clinical evaluation.
• Compounded medications, when prescribed, are dispensed by a licensed pharmacy and never by Avellum. Precision Pharma Corp (“Precision Pharma”), a 503A compounding pharmacy at 555 Heritage Drive, Lab 143, Jupiter, Florida 33458, NPI 1770389629, fills in the states where it is licensed. A partner pharmacy network arranged by our telehealth partner fills elsewhere. Which pharmacy fills your prescription depends on the state you are in and on the product, and it can change.
• A laboratory blood panel ordered through the Site is collected by you at home, with the kit that is mailed to you, and analyzed by an independent laboratory. The company that charges you for a panel is identified on the payment page where you enter your card and on the receipt for that charge, and it may not be Avellum. Your lab results do not come to Avellum, and no part of the Site shows them.

Anything you read on the Site is for general informational purposes. It is not medical advice. It is not a substitute for advice or treatment from a qualified healthcare professional. Do not use it to diagnose, treat, cure, or prevent any condition. If you have a medical question, talk to your physician or another qualified clinician.

4. Your account

Some of the Services require an account. You agree to provide accurate and complete information when you sign up and to keep it updated. You are responsible for safeguarding your password and for everything that happens under your account. Write to privacy@avellumhealth.com right away if you think your account is being used without your permission. That address reaches Avellum, which is the party that can act on a Avellum account. We are not responsible for losses caused by your failure to keep your credentials private.

Account creation is by invitation while the Site is in beta. Depending on how the Site is configured, an invitation is either a link from Amway’s network or a beta invitation we send you. Where you arrive on a link from Amway’s network, we record that referral on your account and it does not change afterward. Connecting an Amway account to your Avellum account is a separate step you take yourself, and Section 5 describes what it affects.

5. Pricing and the Amway link

A product on the Site carries a retail price and a discounted price. Which one you are shown depends on the standing of the Amway account connected to your Avellum account, as we hold it on file. While the beta is open we show the discounted price by default, including before any Amway account is connected, so where we are unsure you are shown the lower number rather than the higher one. Once we hold a status for a connected account, the price shown reflects that status. A change in status changes the price shown to you on the Site going forward. It does not reach back into a charge already taken.

Amway is not a sponsor, endorser, or co-provider of any product offered through Avellum Health.

Prices can change. A change applies to charges taken after it, not to charges already taken. A medication price shown on the Site is what we expect that therapy to cost at your eligibility level. It is not the charge itself: our telehealth partner sets the amount it bills in its own system, and the partner’s checkout is where a medication charge is finalized. Read the amount there before you pay.

6. The consult

When you continue from your cart, we send you to our telehealth partner for the items you selected. You complete the medical intake there, with the partner, not on the Site. A cart holding more than one therapy may be split into more than one intake. Each weight-management therapy is evaluated in its own visit, and the other therapies are evaluated together in one. The cart shows you the split before you continue, and the Site keeps track of which of them you have started so you can come back for the rest.

Before a weight-management visit the Site asks you a short set of screening questions. They apply our telehealth partner’s own routing rules, and they decide which of that partner’s intakes you are sent to. They can also tell you that a treatment is not a match before a visit is booked. That is a screening step and not a clinical evaluation: no clinician sees it. Your answers stay in your browser, and what leaves it is the result.

Whether to write a prescription is up to the Provider, based on their independent professional judgment after evaluating you. We do not guarantee that any consult will result in a prescription, that any particular medication will be prescribed, or that any particular clinical outcome will follow.

A consult covers a course of therapy lasting 12 weeks. Continuing past that term requires the Provider to evaluate you again.

7. Compounded medications and Section 503A

Medications dispensed in connection with the Services are dispensed by a licensed pharmacy against a valid prescription from a licensed Provider. Some are compounded for you under Section 503A of the Federal Food, Drug, and Cosmetic Act, for an individually identified patient. Some are finished products the dispensing pharmacy obtained from an FDA-registered 503B outsourcing facility. Our 503A Disclosure describes both routes and which applies to what. Compounded medications are not FDA-approved drug products. The FDA has not evaluated them for safety, effectiveness, or quality the way it evaluates commercially manufactured drugs. They are not generic equivalents of any commercially manufactured drug. Compounding carries clinical and pharmaceutical risk. Read our 503A Disclosure carefully and bring any questions to your Provider before using any compounded medication.

8. Payment

Read this section carefully. More than one company takes money in this flow, and for medication Avellum is not the one that charges you.

• Medication is not charged by Avellum. Payment for medication is taken by our telehealth partner on its own payment processor, on completion of the medical intake, before clinician review. A medication charge never runs through Avellum, and Avellum never sees, handles, or stores your card number. What reaches us afterwards is what we need to match a charge to your order, including a reference to the payment. If the intake finds a reason not to prescribe before you reach the payment step, you never reach the payment step and no charge is taken.
• Recurring medication billing. After the first charge, medication bills every 28 days on the partner’s processor, at the price then in effect for your therapy, until the therapy stops. Those charges continue an existing prescription. They are not a new consult fee.
• A blood panel is a separate charge, with a different merchant. If you buy a blood panel, it is charged when you check out on the Site, on a payment page hosted by the processor that settles that charge. You enter your card details there, and that page also collects your name and the address your collection kit ships to. The processor receives what it needs to take the payment and put a name on your receipt, including your email address, the amount, the name of the panel and our own internal order and account references. It receives no diagnosis, no dose and no lab result. We never receive your card number. We do receive the name and address you typed on that page, and we pass them to the pharmacy that packs and ships your kit. The company that is the merchant of record for the charge is identified on that page and on your receipt, and it may not be Avellum. A panel is a single charge and does not recur.
• Two charges means entering a card twice. If you buy both a therapy and a blood panel, you enter your card twice, with two different companies, at two different moments. There is no card shared between them.
• There is no self-serve cancel or pause. The care portal run by our telehealth partner does not offer a control that stops or pauses medication billing today, and neither does your Avellum account. To stop or change your therapy, write to support@avellumhealth.com. That mailbox is answered by the care team that runs your care, which is the party that holds the charge. The care team also answers a telephone line, and where a number is shown to you in your care portal, calling it is faster than writing. Ask as early as you can. Nobody can promise that a request made close to a billing date will stop that cycle’s charge.
• Failed payments. If a medication charge is declined or otherwise fails, our telehealth partner may retry it and your therapy may not ship. Avellum cannot retry, waive, or reverse a charge it did not take. If a blood panel charge fails, the order does not complete.
• Taxes and fees. You’re responsible for any applicable sales, use, excise, or similar taxes, and for any third-party fees. We’re responsible for taxes imposed on our net income.
• Disputes and chargebacks. If you think a charge was unauthorized or incorrect, raise it before you file a chargeback. For a medication charge, write to support@avellumhealth.com, which reaches the care team that took it. For a blood panel charge, use the contact details on the receipt for that charge, which come from the merchant that took it, or write to privacy@avellumhealth.com, which reaches Avellum and is the right address if the receipt gives you nowhere to go. Filing a chargeback without contacting anyone first, or filing one on a charge you actually authorized, may result in suspension or termination of your account. We reserve all rights to dispute chargebacks.

9. Shipping and cold chain

• Carrier and method. Compounded medications ship from the dispensing pharmacy. Where a preparation has to stay cold, the dispensing pharmacy is responsible for shipping it by a temperature-controlled (cold chain) method, and how it is packed and carried is that pharmacy’s decision. Avellum does not pack, ship or handle any medication. Timing varies based on when the Provider issues the prescription, the pharmacy’s queue, carrier capacity, weather, and other factors beyond our control.
• FOB shipping point. Title and risk of loss for each shipment pass to you when the carrier takes possession of the package from the dispensing pharmacy. That is FOB shipping point. We do not control shipping, carriers, or in-transit handling.
• Tracking and delivery. You are responsible for monitoring tracking, giving accurate shipping information, making sure someone is available to receive a temperature-sensitive shipment, and refrigerating or storing the medication promptly on delivery as the label instructs.
• Inspection. Inspect each shipment promptly when it arrives. If the package looks damaged, tampered with, leaking, or warm, or if a temperature indicator inside the shipment shows an excursion, do not use the medication. Report it within 24 hours of delivery, with photo documentation, under Section 11.3.

10. Acceptable use

You agree not to:

• Use the Services for any unlawful purpose, or in violation of these Terms or any applicable law.
• Resell, redistribute, transfer, or share any medication dispensed in connection with the Services.
• Provide false, misleading, or fraudulent information at signup, during the medical intake, or to a Provider.
• Reverse-engineer, decompile, scrape, harvest, or attempt to extract source code from the Site.
• Interfere with the security, integrity, or availability of the Services. That includes malware, denial-of-service attacks, or unauthorized access attempts.
• Use the Services to harass, threaten, or harm anyone.

11. Refunds, cancellation, and billing questions

11.1 Who holds the medication charge

Avellum does not take the medication charge and does not set the terms that govern it. The charge is taken by our telehealth partner on its own payment processor, and that partner’s terms govern whether any part of it can be returned to you. If you have a question about a medication charge, write to support@avellumhealth.com, which is answered by the care team that took it.

Avellum publishes no refund policy of its own for medication, because the money is not ours to return. Nothing on the Site, in these Terms, or in any message from us should be read as a promise of a refund, of a credit, or of a date by which either would be issued.

11.2 Dispensed compounded medications cannot be returned

A compounded medication is prepared for one individually identified patient under Section 503A and applicable pharmacy law. Once it has been dispensed and shipped, it cannot be returned, exchanged, resold, or re-dispensed to anyone. That follows USP <797> and state pharmacy regulations on the return of compounded sterile preparations, not a policy choice by Avellum. Do not send medication back to the pharmacy or to us.

11.3 Damaged or temperature-compromised shipments

If a shipment arrives damaged, leaking, tampered with, or with evidence of a temperature excursion, such as a tripped temperature indicator inside the box, do not use the medication. Tell the care team as soon as you can, and in any case within 24 hours of delivery, at support@avellumhealth.com. Then:

• Provide reasonable photo or video documentation of the damage, the temperature indicator, and the unopened packaging.
• Follow any reasonable instructions from the care team or the dispensing pharmacy about storing, returning, disposing of, or further inspecting the shipment.
• The care team takes it up with the dispensing pharmacy. Whether a replacement shipment is sent is theirs to decide, and it depends on the pharmacy’s confirmation, on a valid prescription where one is needed again, and on availability. Avellum does not dispense, ship, or replace medication, and cannot commit any of them to a remedy.

This does not cover losses caused by an address you gave incorrectly, a shipment you were not available to receive, medication you did not refrigerate or store as the label instructs, a delay in inspecting it, theft after delivery, or any other cause that is not a verified cold-chain or carrier failure.

11.4 Blood panels

A blood panel is charged at checkout on the Site, and the merchant of record for that charge may not be Avellum. Cancellation and refund terms for a panel are that merchant’s, and Avellum publishes none of its own. The merchant is identified on the payment page where you enter your card and on the receipt for the charge.

11.5 Where the law requires a refund

Nothing in this Section 11 limits or waives any non-waivable right to a refund the law gives you, including under federal or state consumer protection law. If a portion of this Section 11 is held unenforceable in your jurisdiction, that portion is modified only to the minimum extent necessary to be enforceable. The rest of Section 11 stays in full effect.

12. Intellectual property

The Site and the Services, including all text, graphics, logos, marks, images, software, and other content, belong to Avellum or to our licensors. They are protected by U.S. and international intellectual-property laws. As long as you comply with these Terms, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to access and use the Services for your personal, non-commercial use. You may not copy, reproduce, modify, distribute, sell, transmit, publicly display, publicly perform, or create derivative works of the Services or any content on the Site without our prior written consent. “Avellum,” “Avellum Health,” and the associated logos are our trademarks. Other trademarks belong to their respective owners.

13. Feedback

If you submit comments, suggestions, ideas, reviews, testimonials, or other feedback (“Feedback”), you grant us a worldwide, perpetual, irrevocable, royalty-free, sublicensable license to use, reproduce, modify, distribute, and create derivative works of the Feedback for any purpose, without compensation or attribution. You represent that you have the right to grant that license and that the Feedback doesn’t violate anyone else’s rights.

14. Third-party services and links

The Services connect to third-party services. Those include the platform and care portal operated by our telehealth partner, that partner’s payment processor, the payment processor that handles a blood panel checkout, and the laboratory that performs a panel. The Site may also link to third-party websites. We don’t control any of those, and we’re not responsible for their content, terms, privacy practices, or availability. Your use of any third-party service is governed by that third party’s own terms and policies, including the terms that govern a charge that third party takes.

15. Disclaimers

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE,” WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. TO THE FULLEST EXTENT PERMITTED BY LAW, AVELLUM DISCLAIMS ALL WARRANTIES, INCLUDING MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, AND ANY WARRANTIES ARISING FROM COURSE OF DEALING OR USAGE OF TRADE.

WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE; THAT DEFECTS WILL BE CORRECTED; OR THAT THE SITE OR THE SERVERS THAT MAKE IT AVAILABLE ARE FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS.

WE MAKE NO REPRESENTATION OR WARRANTY ABOUT THE QUALITY, SAFETY, OR EFFECTIVENESS OF ANY MEDICATION, AND WE DO NOT GUARANTEE ANY CLINICAL OUTCOME. THE DISPENSING PHARMACY IS RESPONSIBLE FOR COMPOUNDING AND DISPENSING. PROVIDERS ARE RESPONSIBLE FOR CLINICAL DECISIONS. THE CARE PARTNER IS RESPONSIBLE FOR THE MEDICAL INTAKE, FOR PATIENT SUPPORT, AND FOR THE PAYMENTS IT TAKES. EACH OPERATES UNDER ITS OWN LICENSURE, INSURANCE, AND APPLICABLE LAW.

16. Limitation of liability

TO THE FULLEST EXTENT PERMITTED BY LAW, AVELLUM AND ITS PARENTS, AFFILIATES, OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, AND LICENSORS WILL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS, WHETHER BASED ON CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR ANY OTHER LEGAL THEORY, AND EVEN IF AVELLUM HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

IN NO EVENT WILL AVELLUM’S TOTAL LIABILITY ARISING OUT OF OR RELATING TO THE SERVICES OR THESE TERMS EXCEED THE GREATER OF (A) THE AMOUNTS YOU PAID US FOR THE SERVICES IN THE TWELVE (12) MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS ($100). SOME JURISDICTIONS DON’T ALLOW THE EXCLUSION OR LIMITATION OF CERTAIN DAMAGES, SO SOME OF THE ABOVE MAY NOT APPLY TO YOU.

17. Indemnification

You agree to defend, indemnify, and hold harmless Avellum and its parents, affiliates, officers, directors, employees, agents, and licensors from and against any claims, damages, liabilities, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of or relating to: (a) your access to or use of the Services; (b) your breach of these Terms; (c) your violation of any law or any rights of any third party; (d) any content or information you submit; or (e) your use or misuse of any medication. We reserve the right, at your expense, to assume the exclusive defense and control of any matter for which you are required to indemnify us, and you agree to cooperate with our defense.

18. Termination

We can suspend or terminate your access to the Services at any time, with or without notice, for any reason, including for actual or suspected violation of these Terms or applicable law. You can stop using the Services at any time. There is no self-serve way to close a Avellum account today: write to privacy@avellumhealth.com and we will close it. Closing an account stops you signing in and stops us using it. It does not erase the records we are required to keep, which are retained under our data retention schedule and the law that applies to them. Closing your Avellum account does not by itself stop medication billing, because that billing runs on our telehealth partner’s systems: write to support@avellumhealth.com, which reaches the care team directly. Sections 7, 11, 12, 13, 15, 16, 17, 19, 20, and 21 survive any termination of these Terms.

19. Dispute resolution; mandatory arbitration; class action waiver

19.1 Informal resolution first

Before filing arbitration, you and Avellum agree to try to resolve any dispute, claim, or controversy arising out of or relating to these Terms or the Services (a “Dispute”) informally for at least thirty (30) days. Send a written notice describing the Dispute, your contact information, and the relief you want, either by email to privacy@avellumhealth.com with “Dispute Notice” in the subject line, or by mail to Avellum Health Co LLC, Attn: Legal, 4736 Pebble Bay Cir, Indian River Shores, FL 32963. We will send any notice to you at the address or email associated with your account. If the Dispute is not resolved within 30 days, either side may proceed to arbitration.

19.2 Binding arbitration

Any Dispute not resolved informally will be resolved by binding arbitration administered by the American Arbitration Association (“AAA”), under its Consumer Arbitration Rules, as modified by these Terms. A single arbitrator will conduct the arbitration. The seat, meaning the legal place, of the arbitration is the State of Florida, where Avellum Health Co LLC is organized. The seat settles which courts supervise the arbitration. It does not decide where you have to appear: the arbitration may be conducted by telephone, by video, or in person at a location you and Avellum agree on, and if you do not agree, in the federal judicial district where you live. The arbitrator’s decision is final and binding. Judgment on the award may be entered in any court of competent jurisdiction. The Federal Arbitration Act (9 U.S.C. §§ 1 et seq.) governs this arbitration agreement.

19.3 Class action and jury trial waiver

YOU AND AVELLUM AGREE TO BRING ANY DISPUTE ONLY IN YOUR OWN INDIVIDUAL CAPACITY AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY PURPORTED CLASS, COLLECTIVE, OR REPRESENTATIVE ACTION. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON’S CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF REPRESENTATIVE OR CLASS PROCEEDING. YOU AND AVELLUM ALSO WAIVE ANY RIGHT TO A JURY TRIAL.

19.4 Carve-outs

Nothing in this Section 19 stops either side from: (a) bringing an individual action in small-claims court for any Dispute that qualifies; or (b) seeking injunctive or other equitable relief in a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of intellectual-property rights or breach of confidentiality obligations.

19.5 Costs of arbitration

Allocation of arbitration fees and costs is governed by the AAA rules that apply to the proceeding. That said, Avellum will pay any portion of the filing, administrative, or arbitrator fees that exceed the cost of filing a comparable claim in court, for any consumer Dispute, to the extent required by AAA rules and applicable law. Each side is responsible for its own attorneys’ fees, except as the arbitrator may award under applicable law.

19.6 Severability

If the class-action waiver in Section 19.3 is found unenforceable as to a particular claim or request for relief, that claim or request is severed and may proceed in court. The rest of Section 19 still applies to everything else. If any other part of Section 19 is found unenforceable, only that part is severed, and the rest stays in full effect.

19.7 30-day right to opt out

You may opt out of the arbitration agreement and class-action waiver in this Section 19 by sending a written notice within thirty (30) days of the day you first agreed to these Terms. Send it either by email to privacy@avellumhealth.com, with “Arbitration Opt-Out” in the subject line, or by mail to Avellum Health Co LLC, Attn: Legal, 4736 Pebble Bay Cir, Indian River Shores, FL 32963, postmarked within those same thirty (30) days. Include your full name, the email address associated with your account, and a clear statement that you are opting out of the arbitration agreement. Opting out does not affect anything else in these Terms, and it does not affect your account.

20. Governing law and venue

These Terms are governed by the law of the State of Florida, where Avellum Health Co LLC is organized, without regard to its conflict-of-laws principles. Subject to Section 19, any judicial proceeding arising out of or relating to these Terms or the Services that is not subject to arbitration must be brought exclusively in the state or federal courts of the State of Florida, and you and Avellum consent to the personal jurisdiction of, and venue in, those courts.

21. Miscellaneous

• Entire agreement. These Terms, together with the Privacy Policy and the 503A Disclosure, are the entire agreement between you and Avellum regarding the Services and supersede any prior agreements about the Services. They do not govern the separate relationship between you and our telehealth partner, the dispensing pharmacy, or the merchant of record for a blood panel, each of which has its own terms.
• Severability. If any provision is held invalid or unenforceable, the rest stays in full force. The invalid or unenforceable provision is modified only to the minimum extent necessary to be enforceable.
• No waiver. Our failure to enforce any provision is not a waiver of that provision.
• Assignment. You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, financing, sale of assets, or similar transaction, or to an affiliate.
• Force majeure. We are not liable for any delay or failure to perform that is caused by events beyond our reasonable control, including acts of God, natural disasters, public-health emergencies, war, terrorism, civil unrest, government action, labor disputes, supply-chain failures, carrier delays, internet outages, or third-party service failures.
• Notices. We may give you notices by email, through the Site, or by other reasonable means. Give us notices under these Terms by email at privacy@avellumhealth.com, or by mail to Avellum Health Co LLC, Attn: Legal, 4736 Pebble Bay Cir, Indian River Shores, FL 32963.
• Headings. Section headings are for convenience. They do not affect how the Terms are interpreted.
• Updates. We may update these Terms from time to time. We will communicate material changes through the Site, by email, or by other reasonable means before they take effect. If you keep using the Services after the effective date of an update, you are accepting the updated Terms.

22. Contact

Two routes, and which one you want depends on the question. A question about a consult, a prescription, an order, a shipment or a medication charge goes to support@avellumhealth.com, which is answered by the care team that runs your care rather than by Avellum. Patient support is run by that care team, on its own mailbox and its own telephone line, and Avellum publishes no support number of its own.

A question about these Terms, a notice under them, your Avellum account, or your health information goes to the contact below, which reaches Avellum. The email address and telephone line below are for those questions. Whoever answers them cannot see your order, your shipment or your prescription, so anything about those is faster at the address above. Where these Terms ask you to put something in writing, including a Dispute Notice under Section 19.1 and an arbitration opt-out under Section 19.7, the postal address below works as well as the email address.