Where to go for what.

Write to support@avellumhealth.com with medication, order, billing and account questions. Include the order number from your orders page when it is about an order. Replies come from the care team.

A visit starts from your cart and is listed on your visits page. If you opened one and closed the tab, you can open it again from there.

Once you finish the intake, the care team reviews it. Whether a treatment is right for you, how much to take, when to take it and what side effects to expect are all questions for the care team: email them, with your order number.

Your orders page lists each order and its status. For a tracking number, or to reach the care team about an order, email them with the order number.

If a shipment arrived warm, or a vial is damaged, leaking or has a broken seal, email the care team with the order number and they can arrange a reship.

Your card is charged when you finish your medical intake, before a clinician reviews it. A prescription then bills monthly.

There is no button to pause or cancel. Both are requests to the care team by email, and a request made close to your billing date may not stop that cycle’s charge.

The medication guide covers injection technique, where to inject, how to store your medication and what side effects are normal.

It is general technique only. The specifics for you are on your prescription label and with your care team.

Avellum sells at retail to everyone. Customers who arrive through Amway, or who connect an Amway account, see the Amway price.

Forgot your password? Reset it from the password reset page. Changing the email on your account, or any other trouble signing in, goes to the care team by email.

How to ask for a copy of your records is set out in the privacy policy and the notice of privacy practices.