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Refunds and cancellation

Effective September 18, 2026 · Last updated September 18, 2026

Medication subscriptions ordered through Avellum follow OpenLoop Health’s cancellation and refund policy, published below. Blood panels have terms of their own.

Medication subscriptions

Medication ordered through Avellum is billed by OpenLoop Health, our telehealth partner, and OpenLoop Health’s policy below governs medication subscriptions and their charges. The policy is written by OpenLoop Health. Where it leaves a space for a contact or for the Terms, we have filled in Avellum’s patient support details and a link to our Terms and Conditions.

Last Updated: June 15, 2026

Subscription Services Cancellation and Refund Policy

Subscription Services

  • Your membership in the subscription program (“Subscription Service”) begins once you have completed the intake form and paid for the first month of the Subscription Services.
  • Please note if you are disqualified by our healthcare provider for a medical reason you will receive a full refund.
  • The Subscription Services include access to healthcare providers, medications where appropriate, and online support.
  • There is no guarantee of results or effectiveness of any treatment or care plan provided to you as part of your participation or use of the Subscription Services.
  • This Refund Policy is incorporated into our Terms and Conditions which govern the Subscription Services.

Cancellation Policy

  • You may cancel your Subscription Service at any time for any reason. To cancel your Subscription Services, please contact customer support at support@avellumhealth.com or 502-212-4313 and request a cancellation or through your online account/patient portal (if applicable).
  • To ensure a smooth process, we require your cancellation request to be received at least 72 hours prior to your next billing date. If prior notice is not received in this window, your subscription will be charged in accordance with the then-current billing cycle, and the cancellation will take effect on the subsequent billing cycle.
  • After cancellation, you will continue to receive the Subscription Services through the end of the then-current billing cycle.
  • Please see our Refund Policy below to determine if you are eligible for a refund for your canceled Subscription Service.

Refund Policy

  • If your Subscription Service is cancelled by notifying patient support at support@avellumhealth.com within the first 72 hours of your Subscription term and you have not received any Subscription Services, you will be issued a full refund.
  • If your Subscription Service is cancelled due to disqualification by our healthcare provider, you will be issued a refund for your Subscription Service charges following the disqualification.
  • If your Subscription Service is charged monthly, YOU WILL NOT BE ISSUED A REFUND UPON CANCELLATION FOR THE MONTH IN WHICH THE CANCELLATION OCCURED OR FOR ANY PRIOR MONTHS.
  • If your Subscription Service is charged 2 or more months at a time, you will be issued a refund for the months for which no medication was shipped to you.
  • Other than as outlined above, IN NO EVENT WILL YOU BE ISSUED A REFUND UPON CANCELLATION OF THE SUBSCRIPTION SERVICES.
  • Federal law generally prohibits the return of prescription medications to pharmacies for refund or reuse once they have been ordered for a patient. This policy ensures that all medications are handled and dispensed with utmost care and compliance. Damaged or Incorrect items: Please inspect your items immediately upon receipt. If any of the items appears to be damaged or incorrect, please immediately contact customer service.
    • Damaged items: Damaged items may be replaced by the pharmacy upon receipt of evidence of damage.
    • Incorrect items: Incorrect items will be replaced by the pharmacy.

Subscription Services FAQs

  • What if my healthcare provider determines I am no longer eligible for the Subscription Services?
    • If your healthcare provider determines you are no longer eligible for the Subscription Services, your subscription will be canceled, and a refund may be issued. If you have questions or concerns about an eligibility-initiated cancellation, please contact our patient support at support@avellumhealth.com or 502-212-4313.

How to cancel today

This note is Avellum’s, and it describes how the policy above works on this site.

  • Today, cancelling is a request to patient support. There is no self-serve way to cancel in your Avellum account or in the care portal, so the online account or patient portal option the policy mentions does not apply.
  • To cancel, email support@avellumhealth.com or call 502-212-4313 with your order number, which is on your orders page.
  • Send your request at least 72 hours before your next charge. The policy above says what happens to a request that arrives later.

Blood panels

A blood panel is a separate, one-time purchase and is not part of a medication subscription. It has its own refund and cancellation terms, published at valdura.health/refunds. Questions about a panel, its collection kit or its results go to support@valdura.health.

Related pages

The Terms and Conditions cover payment in Section 8, and returns, damaged shipments and blood panels in Section 11. Telehealth and your consent explains the telehealth arrangement.